Lumeris Director, Learning & Development in St. Louis, Missouri
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Director, Learning & Development
Director, Learning and Development is responsible for providing professional training and best practices to create an Associate-oriented, high performance culture that emphasizes empowerment, quality of service, high productivity, accountability, and the ongoing development of a superior workforce. This position manages and conducts the training of our Associates and partners and will also serve as a knowledgeable resource to other business units regarding clients, process, best practices and product usage. Key responsibilities of this position include attaining a solid working knowledge of LMS systems.
Consult with department and client company managers to assess training needs; making recommendations regarding training format, delivery, schedule, and any other training aspect relevant to the project.
Manage, coordinate, and develop training programs based on business initiatives/priorities.
Review, evaluate, and modify existing programs and make recommendations for appropriate changes.
Design and deliver training material in various formats; platform, print, CBT, WBT, DVD, Video, etc.
Design, schedule, and deliver orientation for all new hires
Implement and maintain an electronic training records system (spreadsheets, LMS, training files).
Manage, coordinate and conduct all corporate sponsored training initiatives.
Develop, maintain, and distribute training aids such as instructional material, handouts, evaluation forms, and visual aids; ensure set-up of audiovisual equipment and conduct presentations as necessary.
Advise Associates of changes to policies and/or procedures relevant to training material.
Evaluate and manage external vendors and products for the Training department
Manage training and development budget; monitor cost and prepare invoice for processing.
Collaborates with Sales, Marketing, and relevant Management Services to develop the Sales Training strategy which supports the delivery of company priorities and meets operational requirements, ensuring that the best outcome is delivered from the resources available.
Develop training solutions to meet company KPI’s; customizing programs for key departments like Customer Service, Sales, Operations.
Develop company sales training, influencing the sales style and approach throughout the company; including telephone sales, business consultation skills, solution-based selling, negotiation, closing, etc.
Work with the management team to ensure appropriate team development; develop concurrent training, coaching, train-the-trainer, etc.
Experience, Qualifications, and Education
Five (5) + years of training experience in general training; design and delivery of classroom training. A minimum of 3 years of experience in design and delivery of classroom training.
Technical Proficiency- Candidates must be able to articulate technical concepts to both business and technical users, and evoke confidence in their products; proficient in Microsoft PowerPoint, Excel, Word, Outlook, Web, etc.
Experience with both Windows and Mac platforms.
Experience with e-learning authoring/screen recording software.
Experience with Microsoft Office including PowerPoint and Word.
Demonstrated history of delivering IT training programs and evaluations with the ability to manage various types of classroom situations and learning styles.
Demonstrated ability to quickly learn new software applications.
Superior organizational skills with strong follow-through and attention to details.
Strong oral and written communication skills. Ability to clearly communicate complex instructions to audiences of varying skill levels.
Strong public speaking and presentation skills.
Experience in recommending training methods, techniques and evaluation criteria for obtaining optimum training results
Lumeris is an EEO/AA employer M/F/V/D.
St. Louis, MO
XL - DI
Join Our Growing Team!
Lumeris serves as a long-term operating partner for organizations that are committed to the transition from volume- to value-based care and delivering extraordinary clinical and financial outcomes. Lumeris enables clients to profitably achieve greater results through proven playbooks based on collaboration, transparent data and innovative engagement methodologies. Lumeris offers comprehensive services for managing all types of populations, including launching new Medicare Advantage Health Plans, Commercial and Government Health Plan Optimization, and Multi-Payer, Multi-Population Health Services Organizations (PHSOs). Currently, Lumeris is engaged with health systems, provider alliances and payers representing tens of millions of lives moving to value-based care.
Over the past seven years, we have tripled in size to more than 800 employees and built the only solution on the market with our proven outcomes. For the past six years, Essence Healthcare, a long-standing Lumeris client, has received 4.5 Stars or higher from the Centers for Medicare and Medicaid Services (CMS). Essence Healthcare was Lumeris’ pioneer client and has been leveraging Lumeris for more than a decade to operate its Medicare Advantage plans, which serve more than 60,000 Medicare beneficiaries in various counties throughout Missouri and southern Illinois.
In 2018, Lumeris was named Best in KLAS for Value-Based Care Managed Services in the area of client-reported impact on the Triple Aim by KLAS Research. This was the third year in a row Lumeris received the award, and it has only been given for three years. As the industry’s most reliable and effective partner for developing population health management solutions, our success is driving tremendous growth in our company. Join us today in making a real difference in how healthcare is delivered!
Why Join Lumeris?
At Lumeris, you will be part of team that is focused on solving the nation’s healthcare problem, and you will be able to contribute to our purpose. Our environment is fast-paced, change-oriented and focused on growth and employee engagement. At Lumeris, we know that talent is best utilized when given the opportunity to succeed. That is why we have removed the boundaries that inhibit success and focus on fostering an environment that allows employees to utilize their talents.