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VCA Pet Lodge Supervisor in Springfield, Missouri

Company Info: VCA Inc. owns, operates, and manages the largest network of freestanding veterinary hospitals and veterinary clinical reference laboratories in North America, with over 900 hospitals located in the U.S. states and Canada, and more than 55 clinical laboratories. VCA is also a leading supplier of diagnostic imaging equipment to the veterinary industry, as well as operating a franchisor of premier dog daycare facilities.

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VCA Parkcrest Animal Hospital is an AAHA-accredited small animal practice in Springfield, Missouri.

We are seeking a highly experienced Animal Care Professional to join our hospital team as Pet Lodge Supervisor.

Under policy direction from the Hospital Leadership team and with the support of and input from the Field Leadership team, the Pet Lodge Supervisor is responsible for overseeing and training the pet lodge staff while participating in the care and maintenance of the kennel complex to ensure quality care for both dogs and cats and excellent customer service for clients.

Duties include but are not limited to:

  • Assisting the Hospital Manager in the hiring of pet lodge assistants.

  • Scheduling pet lodge staff to ensure proper coverage for weekdays, weekends, and holidays.

  • Prioritizing and coordinating daily, weekly, and monthly tasks of pet lodge employees and ensuring adherence to policies and procedures, including VCA Boarding and Infection Control Guidelines.

  • Keeping the Hospital Manager up to date on any facility issues or concerns.

  • Alerting the Medical Director or other medical staff to pet concerns in a timely manner.

  • Participating in interdepartmental objectives and training.

  • Organizing and holding regular staff meetings.

  • Ensuring the cleaning of enclosures and exercise yards, laundry, dishes, pet bathing, and other tasks are completed in a timely manner.

  • Overseeing the well-being of all pets in their care.

  • Ensuring adequate record keeping and monitoring of feeding schedules, medication administration, and daily activities of pets are completed. The preceding may or may not be done in conjunction with hospital technical staff.

  • Providing excellent customer service while booking appointments and during drop off and pick up of pets.

  • Creating new ideas and overseeing projects to improve the boarding facility and the experience of the pets and clients.

Minimum Requirements:

  • Prior animal care experience.

  • Knowledge of dog and cat body language.

  • General animal care and handling experience.

  • Ability to communicate well across different departments, with the hospital staff, and with clients. Communication may be in-person, by phone, through client file notes, and via email or test message.

  • Familiarity with Microsoft Office and Outlook, as well as basic typing skills.

Preferred Qualifications:

  • 2 plus years of Veterinary or Boarding Facility experience

  • 2 plus years of Supervisory experience in an animal related field.

We offer competitive compensation and great benefits for eligible employees, including medical/dental, generous personal pet care discounts and more!

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

VCA began in 1986 as a privately owned company with one animal hospital. Today, we are the largest family of animal care providers nationwide. Despite unprecedented growth, VCA has never abandoned its devotion to compassionate, comprehensive pet care. Take a look at our open positions throughout the U.S. and Canada! We’re always looking for top notch talent to join the VCA family!

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