H&R Block Training Developer - Seasonal (Client Support - Retail) in Kansas City, Missouri
Training Developer - Seasonal (Client Support - Retail)
Develops and designs general and specific training. Research delivery of timely, relevant and cost effective training in accordance with program objectives and ensures all requisite documentation is collected while monitoring training effectiveness and employee progress.
ESSENTIAL DUTIES AND RESPONSIBILITIES
·Design, develop, and deliver effective training courses and performance support materials in an adult learning environment. Normally the training would be at an intermediate level. Identify learning objectives for each course and ensure courses are aligned with business unit strategic objectives.
·Select appropriate instructional delivery methods and matches to intended learning objectives; may need to ask for advice from more senior level. Develop training materials for synchronous and asynchronous delivery methods.
·Conduct training needs assessments and job/task analysis to support ongoing development and improvement of training courses.
·Modify, create, implement, and maintain state of the art learning templates for use within development tools and instructional products for intermediate level training.
·Utilize templates to implement course evaluation methods and instruments. Utilize standard report results template to share training programs with business unit leaders.
·Facilitate training, and train-the-trainer sessions for all training courses developed.
·Participate in various management and operational meetings to better understand key business initiatives and develop training to support these initiatives.
·Deliver/facilitate training sessions as needed.
Education / Experience
·Bachelor’s degree in Instructional Design, Adult Education, Educational Technology, or related field; or the equivalent through combination of education and work experience.
·At least 3 years experience in the design, development, and delivery of training programs of which 2 years is in a financial services or call center environment.
·Experience in course development, and/or instructional project management.
·Knowledge of instructional design theory, concepts, principles, and techniques.
·Demonstrated knowledge of adult learning theory and learning styles.
·Effective facilitation and presentation skills.
·Effective oral, written, and interpersonal communication skills. Ability to work effectively with associates throughout the organization.
·Strong analytical skills.
·Demonstrated ability to establish priorities, organize and plan work to satisfy established timeframes. Proven ability to handle multiple tasks and projects simultaneously.
·Ability to adapt to a variety of business situations
·Prior use of a Windows-based computer system. Proficiency in MS Word, Excel, and PowerPoint. Proficiency in industry leading eLearning authoring and development tools.
·Ability to evaluate and apply new and evolving Internet technologies
·Master’s degree in Instructional Design, Educational Technology, Instructional Technology, Adult Education, or related discipline.
·Prefer at least 4 years experience in training and development in a corporate financial services or call center environment.
·Experience with multimedia authoring or development toolsInstructional Design certification.
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H&R Block is a progressive company dedicated to looking at our clients’ lives through taxes and finding ways to help. Our vision is to become the leading global consumer tax company, bringing tax and related solutions to clients year-round. If you meet the above requirements and would like to explore a career with H&R Block, please log onto our career website at www.hrblock.com and submit your resume and profile.
H&R Block is an Equal Opportunity Employer.
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