Humana Market Super User - Orlando, FL, Houston, TX, Kansas City, KS/MO and Gastonia, NC. in Kansas City, Missouri
The Market Super User will be responsible for the technology and workflow education of physician practice preceptors, providers and support staff. The Market Super User will be responsible for approximately 10 primary care practices in their assigned area.
With advance level system knowledge and a deep understanding of clinical workflows, the Market Super User will conduct in-person classroom, one-on-one and virtual learning sessions for preceptors, providers and/or practice staff as needed. The Market Super User will frequently leverage existing training resources or create new training resources using various media.
Market Super User will assess preceptors, providers and staff to identify knowledge gaps and form plan to resolve in collaboration with governance teams. The Market Super User will facilitate new or updated technology and workflow implementation, reinforce support structure and administer sign-off of market based preceptors. The Market Super User is expected to travel to assist in new market implementation as needed.
Two or more years of experience designing training materials for EMR users for use in-person, virtual, and computer based self-paced training.
Two or more years of experience facilitating training for EMR users.
Expert level knowledge of leading EMR solution.
Proficient in Microsoft Windows 10, Office 365 and modern collaboration tools (Webex, Microsoft Teams, etc.).
Strong technical aptitude.
Ability to complete eClinicalWorks Train-the-Trainer certification within 6 months of employment.
Ability to travel 0 – 50% (based on project assigned) as needed to work locations within US.
Experience with project and process management.
Experience with eClinicalWorks
eClinicalWorks Train-The-Trainer Certification
In-person training occurs at practice locations. Practices are located in Orlando, FL, Kansas City, KS/MO, Greenville, SC and Gastonia, NC. Proximity to a practice location is required. While not delivering in-person training or on-site assessments, associate will work from home.
Scheduled Weekly Hours
Mission: At Humana, our cultural foundation is aligned to helping members achieve their best health by delivering personalized, simplified, whole-person healthcare experiences. Recognizing healthcare needs continue to evolve for each person, for each family and for each community, Humana continuously creates innovative solutions and resources that help people live their healthiest lives on their terms –when and where they need it. Our employees are at the heart of making this happen and that’s why we are dedicated to building an organization of dynamic talent whose experience and passion center on putting the customer first.
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