Flexential Solutions Engineer in Jefferson City, Missouri
The Solutions Engineer (SE) is responsible for supporting the sales team and sales support staff in customer renewals, customer growth/changes, and acquiring new business. The SE will work closely with customers and prospects in providing technical guidance and developing solutions to customer’s problems. Support will include: discovery and definition of customer requirements, design and pricing of customer application solutions, assisting in customer presentations, approving all contracted sales from a design and engineering standpoint, interfacing with local and central service delivery and operations personnel to ensure a smooth hand off of all sales orders. The Solutions Engineer will support Flexential's solution selling methodology as the subject matter expert.
Key responsibilities include:
Technical leadership with customers and prospects for pre-sales engineering
Discovery of customer’s critical business issues and requirements
Solution design to meet customer requirements
Participation in and assistance with sales process and closure (solution selling)
Assisting in customer presentations
Ensuring accurate pricing of complex sales proposals and assist in RFP responses
Coordination of additional support as necessary for sales opportunities; and participation in solution selling
Service Delivery and Customer Experience:
On-boarding and smooth transition from sales
Quality assurance for solutions delivered
Assistance with backlog management
Responsibility for customer implementations/provisioning
Building strong customer relationships and customer satisfaction
Interface with local and central Managed Services, Operations, Marketing, Support and Service Delivery organizations
Industry awareness - continually seeking industry and market information to provide Flexential with information necessary for successful business development
Providing ongoing training to Flexential's sales organization
Recommending services and pricing improvements with all Flexential's services; acting as liaison with local partners to enhance Flexential's solution and service delivery; training/mentoring - promoting the
Professional growth of the team
Ensuring Flexential's visibility to the local and regional market/community
Bachelor’s Degree preferred
A minimum of 3 years relevant technical complex I/T Sales Engineering experience
Demonstrated ability to call on C-Level Executives and Engineers
Demonstrated track record of success earning new business
Demonstrated experience providing excellence in customer support
Base Pay Range : Annualized salary range offered for this position is estimated to be $100,000-$130,000 , however, the actual pay range depends each candidate’s experience and qualifications.
Variable Pay : Discretionary annual bonus, based on personal and company performance.
Benefits of working at Flexential:
Medical, Telehealth, Dental and Vision
Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
Life and AD&D
Short Term and Long Term disability
Unlimited Paid Time Off (PTO)
Leave of Absence
Employee Assistance Program
Rewards and Recognition Program
Benefits are subject to change at the Company’s discretion
Flexential offers flexible and essential services that help organizations optimize their journey of IT transformation while simultaneously balancing cost, scalability, compliance and security. The company, co-headquartered in Charlotte and Denver, is committed to building trusted relationships and delivering tailored solutions that suit the individual needs of its customers. Flexential is deeply invested in the success of its customers, who trust it to deliver core data center solutions of colocation and connectivity, as well as, cloud, managed solutions and professional services. Flexential’s robust suite of assets spans 21 markets and comprises 40 highly redundant and connectivity-rich data centers. For more information on Flexential, please visit www.flexential.com. Flexential is a registered trademark of the Flexential Corp.
Follow Flexential on LinkedIn (http://www.linkedin.com/company/flexential) , Twitter (https://twitter.com/flexential) , Facebook (https://www.facebook.com/flexential/) and YouTube (https://www.youtube.com/c/Flexential) .
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.