Truman Medical Centers Quality Improvement Coordinator - Jackson County Health Department in Independence, Missouri

Quality Improvement Coordinator - Jackson County Health Department

Tracking Code


Job Description

Truman Medical Centers, a two-hospital, 600-bed, not-for-profit healthcare system, is the largest and most comprehensive safety net healthcare provider in Jackson County and Kansas City, Mo. TMC serves as the pri­mary teaching hospital for the University of Missouri-Kansas City Schools of Medicine, Nursing, Dentistry and Pharmacy.

Our Hospital Hill campus is located in the UMKC Health Sciences District: a premier academic health district engaging in cutting-edge biomedical research and entrepreneurship, delivering state-of-the science health care, and educating the next generation of health care professionals. Recognized as a critical area resource for advanced specialized healthcare, TMC is constantly working to deliver the best pos­sible medical care for our patients. Quality, innovation, team­work and attention to detail are at the heart of all we do. TMC’s tagline is: “Better. For Everyone.” It is a simple state­ment, but it has profound significance. It is what we stand for, it is the focus of our work, and it is our promise to our patients.


The Quality Improvement Manager is a professional who aids in the coordination of Jackson County Health Department’s efforts to ensure that performance management (PM) and quality improvement activities are developed and incorporated into strategic initiatives. This person also coordinates the Health Department’s accreditation activities, manages documentation requirements to ensure compliance with all current Public Health Accreditation Board (PHAB) measures, and serves as JACOHD’s designated contact with PHAB.

Job Duties and Responsibilities

  • Develops and implements metrics and performance targets that assess compliance with the Missouri Department of Health and Senior Services, Centers for Disease Control and Prevention, and the Centers for Medicare/Medicaid Services regulations and best practices in public health.

  • Assists with audits of health department staff for compliance with policies and procedures and with regulatory and accreditation requirements.

  • Facilitates, manages and ensures the effectiveness of the Health Department’s Quality Improvement Committee (QIC).

  • Implements and maintains a PM and QI process that leads to a positive and measurable impact to JACOHD programs and the local public health system (LPHS).

  • Researches, designs and maintains organization-wide PM and QI training.

  • Increase JACOHD’s capacity to evaluate and improve the effectiveness of organizational practices, partnerships, programs, uses of resources, and demonstrate the impact of these improvements on the health of the public.

  • Establish and maintain a PM and QI monitoring and reporting system.

  • Coordinate and prepare an annual report on JACOHDs PM and QI activities.

  • Ensures needed data is collected on a timely basis, regular reports on progress are distributed, and makes recommendations for future improvements based on the data.

  • Researches PM and QI best practices and suggests areas where they could be implemented.

  • Meeting activities including developing agenda, facilitation, development and analysis of PM and QI data, and assisting in the design and implementation of necessary program processes and systems.

  • Completes all required PHAB training.

  • Develop and facilitate JACOHDs Accreditation team.

  • Maintain a document management process for demonstration of PHAB measures.

  • Facilitates portions of the Health Department’s Community Health Assessment (CHA) and Community Health Improvement Plan (CHIP).

  • Assesses current relationships between the Health Department and community organizations, agencies and other stakeholders and develops plans to enhance and improve these relationships and partnerships.

  • Facilitate portions of the national Public Health Accreditation Board (PHAB) accreditation process.

  • Maintains and upgrades professional knowledge, skills and development by attending seminars and training programs and reading trade and professional journals and publications.

  • Participates in JACOHD strategic planning process.

  • Assists in the development and coordination of community and agency partnerships, initiatives, programs and events to address identified community health priorities and improve population health; develop and implement processes to ensure public improvement and input.

  • Reports for special assigned duties during a public health emergency, if applicable.

  • Utilizes appropriate methods for interacting effectively and professionally with persons of all ages and from diverse cultural, socioeconomic, educational, racial, ethnic, sexual orientations, lifestyles and physical abilities.

  • Promotes quality improvement, staff and patient safety, and cultural diversity through department operations and by personal performance.

  • Presents a courteous and helpful demeanor, appropriate for ages, to all patients, visitors, other TMC employees/medical staff members, or any other person an employee encounters while representing TMC.

  • Maintains current knowledge related to applicable statues, regulations, guidelines and standards necessary to perform job duties in accordance with the requirements of the Corporate Compliance Plan. Complies with the requirements of the Code of Conduct, Corporate Compliance Plan and Compliance Policies and Procedures, including training requirements. Participates in compliance activities under the direction of the Department Manager and Corporate Compliance Officer.

Required Skills

Minimum Requirements

  • Master’s Degree in management, public health, nursing, business administration, organizational leadership, or related field.

  • One or two years progressively responsible related experience in public health.

  • Knowledge of the core functions and essential services of public health.

  • Ability to assess critical and complex situations and give analytical solutions.

  • Interpersonal communications, group process and facilitation skills.

  • Excellent oral and written communications skills.

  • Demonstrates ability to present information to large audiences.

  • Demonstrates computer use ability in word processing, spreadsheet, database, and presentation software.

  • Demonstrates ability to organize work, set priorities, meet critical deadlines and follow up on assignments with a minimal amount of direction.

Preferred Qualifications

  • Experience in Performance Management, Quality Improvement, and PHAB Accreditation is desired

  • Lean Six Sigma Yellow Belt

Job Location

Independence, Missouri, United States

Position Type


Shift Schedule

8:00AM - 4:30PM